Whether it is your first time attending an RPO concert or an orchestral performance in general, here are some insights to help you worry less and enjoy the concert experience more.

Ticketing & Customer Service

If you are a subscriber, you can exchange your tickets for another show, free of charge! Just call or e-mail us and we can process your request. Even if you don’t know what show you want to go to, we can put a credit on your account for future use.

If you just purchased tickets for 1 specific event, you may exchange in to another performance (or place a credit on your account) for $5 per ticket.

Both subscribers and single-event buyers are also allowed to donate their tickets back to the RPO and receive a Tax Credit.

No matter the circumstance, we want to find a way to make sure you can get to another RPO performance!

For ticketing & event related matters, you can reach us by phone at 585-454-2100 or by e-mail at [email protected].

  • Monday – Saturday, 10 AM to 5 PM.
  • Summer Hours (June – Labor Day), we’re open via phone and in person Monday – Friday, 10 AM to 3 PM.

Our Patron Services Center is located in the city of Rochester at 255 East Avenue. FREE parking available off of South Union between East Avenue & Broad Street. Directions can be found HERE.

Don’t worry! We can easily re-print your tickets. If we are open, please call or e-mail us and we can figure out how to get new tickets in your hands. If this happens right before a performance, please visit the will-call table next to the Eastman Theatre Box Office and we can re-print tickets right there.

Yes! Our Box Office opens 90 minutes before the start of each performance. For performances in Kodak Hall, we are located in the Wolk Atrium. For performances at Hochstein, our Box Office is located at the main school entrance. For all other venues, there will be clear signage to help point you in the right direction.

Yes! Groups of ten or more are eligible for a special group rate. Please contact Jenni Kohler, Group Sales & Marketing Partnerships Manager, at [email protected] or by phone at (585) 399-3697.

Event Information

Most concertgoers attend in business or business-casual clothing. You might prefer to be a little more dressed up, especially if it’s a special occasion, or you might prefer to be a little more casual.

We try our best to begin all concerts on time. Therefore, we recommend that you try to arrive no later than fifteen minutes prior to the scheduled start of the concert, and at least half an hour in advance if you still need to purchase tickets. To avoid distracting noises during the performances, there are designated pauses in each program when late arrivals can be seated. Unfortunately, some concerts have no late seating. To confirm a particular concert’s late seating policy, please call the Eastman Theatre Box Office at 585-454-2100. If you have to leave a concert before its conclusion, please do so between program works.

Program length varies, but a typical RPO Philharmonics or Pops performance lasts about two hours, including one intermission. Casual Sunday Matinees and OrKIDStra concerts are closer to an hour in length. You can always call the Box Office at 585-454-2100 for more information.

Many works in classical music have three or more movements or sections. A short pause usually falls in between each of them. It is customary not to clap during these short pauses. To find out the number of movements (and the corresponding number of pauses) in a given piece, turn to the program page in your program book. You will find that each work is subdivided by movement (usually indicated by tempo markings in Italian). After the last movement, clap to your heart’s content.

Cellular phones and other electronic devices should be silenced before entering the theatre. Other potentially distracting devices, such as a watch with an alarm, should also be silenced. Please contact the house manager before entering the theatre if emergency notification may be required.

No still cameras, video cameras, or tape recorders are permitted at any RPO performance. All equipment should be checked with the house manager prior to entering the theatre.

In an effort to help reduce distracting noises and enhance the concert-going experience, Wegmans provides complimentary Halls cough suppressant tablets (subject to availability) to patrons attending all concerts. Cough drop dispensers are located in the main and balcony lobbies of the Eastman Theatre. Please see an usher or the house manager at the Performance Hall at Hochstein if you desire a cough tablet.

Children are welcome at RPO concerts. In compliance with fire code regulations, all patrons aged one and older require a ticket to attend a performance.

Have a Question?

If you couldn’t find the answer you were looking for, please do not hesitate to contact us today to learn more about an event or prepare for one of our upcoming performances!

Contact us for more information