Whether it is your first time attending an RPO concert or an orchestral performance in general, here are some insights to help you worry less and enjoy the concert experience more.

Ticketing & Customer Service

Patrons may either exchange their tickets, create ticket credit, donate their tickets, or gift them to family/friends.

Exchanges:

  • Subscription holders may opt for free equivalent exchanges. Changing from one series type to another may include an upcharge.
  • Single Ticket buyers may opt for exchanges with the inclusion of a $6 fee per ticket.
  • Exchanges must be requested 2pm prior to evening concerts, or the day prior to matinee concerts.

Ticket Credit:

  • Subscription holders may opt for Ticket Credit to be used at a later date within the season.
  • Single Ticket buyers may opt for Ticket Credit, with the inclusion of a $6 fee per ticket.
  • Ticket Credit must be requested by 2pm prior to evening concerts, or the day prior to matinee concerts.

Donation:

  • All ticket holders may donate the value of their tickets for a Tax Credit Receipt.
  • Donations must be requested by 2pm prior to evening concerts, or the day prior to matinee concerts.

Gifting:

  • All ticket holders are welcome to share their tickets with their family members or friends. The name on the ticket will not inhibit patrons from attending any given concert!

Refunds:

  • Subscription holders may opt for a refund prior to the beginning of the concert season, less fees.
  • All single ticket purchases are final.
  • If a concert is canceled, patrons may request to receive a refund for their tickets.

For ticketing & event related matters, you can reach us by phone at 585-454-2100 or by e-mail at PatronServices@rpo.org.

  • Monday – Friday, 10 AM to 5 PM.

The RPO Patron Services Center is located at 255 East Avenue; Rochester, NY 14604.

Don’t worry! We can easily re-print your tickets. If we are open, please call or e-mail us and we can figure out how to get new tickets in your hands. If this happens right before a performance, please visit the will-call table next to the Eastman Theatre Box Office and we can re-print tickets right there.

Yes! Our Box Office opens 60 minutes before the start of each performance. For performances in Kodak Hall, we are located in the Wolk Atrium. For performances at Hochstein, our Box Office is located at the main school entrance. For all other venues, there will be clear signage to help point you in the right direction.

Yes! Groups of ten or more are eligible for a special group rate. Please contact Julia Vaughn, Assistant Patron Services Manager, at jvaughn@rpo.org or by phone at (585) 454-2100

Event Information

The RPO’s top priority is the health and safety of patrons, staff, musicians and guest artists. With expert guidance from Trillium Health, local, state and national public health officials, we have developed protocols that will be kept up-to-date throughout the summer. For full information on these policies, please click here.

We do not have a set dress code, so dress how you feel comfortable! Many concert goers attend in business or business-casual clothing. You might prefer to be a little more dressed up or you might prefer to be a little more casual, it’s up to you.

We try our best to begin all concerts on time. Therefore, we recommend that you try to arrive no later than fifteen minutes prior to the scheduled start of the concert, and at least half an hour in advance if you still need to purchase tickets. To avoid distracting noises during the performances, there are designated pauses in each program when late arrivals can be seated. Unfortunately, some concerts have no late seating. To confirm a particular concert’s late seating policy, please call the Eastman Theatre Box Office at 585-454-2100. If you have to leave a concert before its conclusion, please do so between program works.

Program length varies, but a typical RPO Philharmonics or Pops performance lasts about two hours, including one intermission. Casual Sunday Matinees and OrKIDStra concerts are closer to an hour in length. You can always call the Box Office at 585-454-2100 for more information.

Many works in classical music have three or more movements or sections. A short pause usually falls in between each of them. It is customary not to clap during these short pauses. To find out the number of movements (and the corresponding number of pauses) in a given piece, turn to the program page in your program book. You will find that each work is subdivided by movement (usually indicated by tempo markings in Italian). After the last movement, clap to your heart’s content.

Cellular phones and other electronic devices should be silenced before entering the theatre. Other potentially distracting devices, such as a watch with an alarm, should also be silenced. Please contact the house manager before entering the theatre if emergency notification may be required.

No still cameras, video cameras, or tape recorders are permitted at any RPO performance. All equipment should be checked with the house manager prior to entering the theatre.

In an effort to help reduce distracting noises and enhance the concert-going experience, Wegmans provides complimentary Halls cough suppressant tablets (subject to availability) to patrons attending all concerts. Cough drop dispensers are located in the main and balcony lobbies of the Eastman Theatre. Please see an usher or the house manager at the Performance Hall at Hochstein if you desire a cough tablet.

Children are welcome at RPO concerts. In compliance with fire code regulations, all patrons aged one and older require a ticket to attend a performance.

Have a Question?

If you couldn’t find the answer you were looking for, please do not hesitate to contact us today to learn more about an event or prepare for one of our upcoming performances!

Contact us for more information