Updated Indoor Safety Procedures:

As we head into our 22-23 season, the RPO is excited to bring our patrons great music as well as a safe concert experience. Please review our updated protocols and procedures that follow CDC, state, county, and venue-specific guidelines, as well as the recommendations of our medical advisor.

Key Protocol Changes Starting September 8th 2022:

Vaccinations are no longer required to attend concerts at Kodak Hall

Following University of Rochester masking protocols and guidelines, masking is currently optional at Eastman Theatre. Updates will be provided if there are any changes

In an effort to accommodate those patrons who prefer to mask, we are pleased to offer a “masks only” section in a designated portion of the balcony. *Please contact our Patron Services Center if you prefer seating in the “masks only” section.

Current Policies as of September 8, 2022:

Seating and Tickets

Special seating requests for Kodak Hall can be made by contacting the Patron Services Center.
If you are not able to attend, you may exchange your tickets for another concert, give them to a friend, or donate your tickets to the RPO. All requests must be made with 24 hour notice of the concert (fees may apply).
The Patron Services Center is open for phone calls Monday – Friday, 10am – 5pm.
Tickets can be purchased online 24/7 at rpo.org or by calling our Patron Services Center at (585)-454-2100. Tickets can also be purchased in person at the Patron Services Center during business hours at 255 East Avenue, Rochester, NY. Masks are not required but are strongly recommended.

What to Know for Your Visit

We kindly ask and encourage patrons to arrive at least 30 minutes prior to show start to ensure a quick and smooth entry into the venue.
To help streamline your arrival, we ask patrons to enter through either the Main Street, Swan Street, or Gibbs Street doors. Please see the map of available entrances below to help plan your arrival.

East End Parking Garage, as indicated on the map above, is available for you to park during performances. Please read surrounding parking areas’ signage carefully if you choose to park elsewhere. Other lots may tow your car if parked illegally. For example, the Central Parking System garage on Chestnut Street closes prior to the end of the performance and will tow your car.

Masking & Vaccination

Vaccinations are no longer required to attend concerts at Kodak Hall
Following University of Rochester masking protocols and guidelines, masking is currently optional at Eastman Theater. Updates will be provided if there are any changes
In an effort to accommodate those patrons who prefer to mask, we are pleased to offer a Masking Required section in a designated portion of the balcony. *Please contact our Patron Services Center if you prefer seating in the Masked Required section.

Stay Home If You Are Sick or Unwilling to Comply with Protocols!

If you or a recent close contact are sick, experience CDC-recognized COVID-19 symptoms or have been diagnosed with COVID-19 within the past 14 days, we ask that you prioritize community health and stay home.
If you do not wish to comply with these protocols, we kindly request that you remain at home. Audience members that do not comply with these protocols will be removed from the event.

Protocols for our 22-23 season beginning in September are still being decided, following the recommendations of our medical advisor, the CDC, New York State and Monroe County. Further updates will be provided beforehand.