Updated Indoor Safety Procedures: 

The safety of patrons, musicians, and staff is always of the utmost importance to us and because of this, the RPO has established updated protocols and procedures for your safety that follow CDC, state, county, and venue-specific guidelines, as well as the recommendations of our medical advisor. Our current policy, including full vaccination and wearing a mask at all times, will continue to be in effect for RPO concerts through June 11th 2022.

Key Protocol Changes Starting April 30th 2022:     

  • “Masking Optional” Seating is No Longer Available at Kodak Hall:  We will no longer be offering mask optional seating at this time. If you previously requested optional seating please call our Patron Services Center at 585-454-2100 for further assistance.

Masking: Patrons will be required to wear masks at all times and throughout the duration of the performance. Please make sure your mask is covering both your mouth and nose.

  • Accepted: Disposable Masks,  N95 Masks, KN95 Masks                                                      
  • Not Accepted: Cloth Masks, Face Shields, Bandanas, Neck Gaiters, Masks with Valves

*The RPO will have compliant masks available onsite while supplies last for those who need them upon entering the hall.

Vaccination : 

  • For performances at Kodak Hall, Beston Hall, and Hochstein, all patrons 5 and up will be required to be fully vaccinated and show proof of vaccination. Children ages 12 and under must be accompanied by a vaccinated adult. 

Patrons are considered fully vaccinated at least 14 days after their final dose of the Pfizer, Moderna or Johnson & Johnson COVID-19 vaccine. We encourage those who are eligible to consider getting their boosters and help us continue to keep the music playing while keeping our patrons safe.                 

To verify COVID-19 vaccination, patrons must present a Photo ID* along with proof of vaccination when entering the building:

 *Children 15 and under do not need to present a photo ID, just proof of vaccination.

Accepted proof of vaccination:

 

Seating and Tickets

  • Performances at Kodak Hall,Beston Hall at Nazareth (Sunday Matinee), and Hochstein School of Music and Dance (OrKIDStra) have limited-capacity seating. Please follow the ushers’ seating instructions upon arrival.
  • For performances at Kodak Hall, there will be a section in the balcony for Masking Optional Seating, where masks do not have to be worn while seated (masks will be required to enter the building and at all times when you are not seated.) Special seating requests for Kodak Hall (including Masking Optional seating) can be made by contacting the Patron Services Center.
  • If you are not able to attend, you may exchange your tickets for another concert, give them to a friend, or donate your tickets to the RPO. All requests must be made with 24 hour notice of the concert (fees may apply).
  • The Patron Services Center is open for phone calls Monday – Friday, 10am – 5pm.
  • The RPO Patron Services Center is currently closed to in-person purchases. All patrons are encouraged to buy tickets on our website first and call the Patrons Services Center at 585-454-2100 or email us at [email protected] for specific requests or questions.

 

What to Know for Your Visit

  • We kindly ask and encourage patrons to arrive at least 30 minutes prior to show start to ensure a quick and smooth entry into the venue.
  • To shield you from the winter weather, we have brought vaccination and photo ID checks indoors. To help streamline your arrival, we ask patrons to enter through either the Main Street, Swan Street, or Gibbs Street doors. Please see the map of available entrances below to help plan your arrival.
  • East End Parking Garage, as indicated on the map above, is available for you to park during performances. Please read surrounding parking areas’ signage carefully if you choose to park elsewhere. Other lots may tow your car if parked illegally. For example, the Central Parking System garage on Chestnut Street closes prior to the end of the performance and will tow your car.
  • Betty’s Cafe will be closed. Food and drink, with the exception of water, will not be allowed in the theater.

Stay Home If You Are Sick or Unwilling to Comply with Protocols!

  • If you or a recent close contact are sick, experience CDC-recognized COVID-19 symptoms or have been diagnosed with COVID-19 within the past 14 days, we ask that you prioritize community health and stay home.
  • If you do not wish to comply with these protocols, we kindly request that you remain at home. Audience members that do not comply with these protocols will be removed from the event.

Further updates are being considered and will be evaluated prior to April 30th, following the recommendations of our medical advisor, the CDC, New York State and Monroe County.

We thank you for helping us here at RPO create a safe concert hall! We look forward to seeing you soon!