Ticketing Policies

Patrons may either exchange their tickets, create ticket credit, donate their tickets, or gift them to family/friends.

Exchanges:

• Subscription holders may opt for free equivalent exchanges. Changing from one series type to another may include an upcharge.
• Single Ticket buyers may opt for exchanges with the inclusion of a flat $5 fee.
• Exchanges must be requested an hour prior to the start of a performance.

Ticket Credit:

• Subscription holders may opt for Ticket Credit to be used at a later date within the season.
• Single Ticket buyers may opt for Ticket Credit, with the inclusion of a $6 fee per ticket.
• Ticket Credit must be requested by 2pm prior to evening concerts, or the day prior to matinee concerts.

Donation:

• All ticket holders may donate the value of their tickets for a Tax Credit Receipt.
• Donations must be requested by 2pm prior to evening concerts, or the day prior to matinee concerts.

Gifting:

• All ticket holders are welcome to share their tickets with their family members or friends. The name on the ticket will not inhibit patrons from attending any given concert!

Refunds:

• Subscription holders may opt for a refund prior to the beginning of the concert season, less fees.
• All single ticket purchases are final.
• If a concert is canceled, patrons may request to receive a refund for their tickets.

For ticketing & event related matters, you can reach us by phone at 585-454-2100 or by e-mail at PatronServices@rpo.org.

Monday – Friday, 10 AM to 5 PM.

The Patron Services Center will be closed on the following dates:

• Monday, May 27, 2024 - Memorial Day
• Wednesday, June 19th, 2024 – Juneteenth
• Thursday, July 4th, 2024 – 4th of July
• Monday, September 2nd, 2024 – Labor Day
• Thursday, November 28th, 2024 – Thanksgiving
• Wednesday, December 25th, 2024 – Christmas Day

The RPO Patron Services Center is located at 255 East Avenue, Rochester, NY 14604 in the Farash Building. Access to the Patron Services Center and parking can be found behind the building and in front of the parking garage.